We provide the ability to customize some items, also known as "personalization."
Our customers can request to personalize a product they are purchasing from our website. This will incur an additional charge, depending on the level of personalization, and what it entails.
Standard costs for personalization:
Embroidery, $15.00 USD, per line.
Artist Embellishment (painting on ornaments or picture frames, etc.), $6.00 per word, or 4 digit date.
Custom Shirt creation, included in the items listing, varies by item.
Personalization is done by customer request only. We do not arbitrarily add names, dates, logo's, or other symbols to items we sell.
Add a minimum of 3-5 days to the standard shipping time for your order, for personalization. Custom made items all automatically incur this additional time.
Personalization involves altering or adding to the item being sold, in such a way, that they item is made familiar or personal to the customer purchasing the item. For this reason, personalized items cannot be returned, exchanged or returned for any reason, other than damage during shipment.
Personalization can be done in a variety of ways; Engraving, Embroidery, Painting, Signing, etc. Because personalization is submitted almost instantly after an order is placed, UNLESS there are blatant errors which we catch before submitting; changes, cancellations, or removal of personalized items from a persons order are prohibited and will not be done.
Personalization is done by hand in most cases, by Disney Artists. We are not Disney Artists. We do not vouch for their work, or expertise. We simply check to make sure the spelling is correct, and all aspects of the personalization have been performed. If you have higher expectations than what Disney can provide, we encourage you to purchase the item from us without personalization, and have it personalized elsewhere.
There are no Refunds, Returns, Exchanges, Cancellations, Modifications, or Removals from orders, for Personalized items, with the following exceptions;
1.) If you specify a word or name, and the Disney Artists Incorrectly spells the name or word, we will accept a return of that item, and have Disney Artists correct the misspelling. If they cannot correct the item, they will replace the item and do the work correctly. If the item cannot be replaced, the items price will be refunded to you.
2.) If there is some sort of Personalization that was left off or forgotten, we will accept a return of the item, and have the Disney Artists add the missing word, word(s), characters or options to the Personalization that should have been included from the start, and reship the item to you.
3.) If the item arrives DAMAGED, then an insurance claim will be filed for the shipment, and a replacement order will be generated. You DO NOT and CANNOT return damaged merchandise to us. But a replacement will be made and shipped to you upon determination of the claim.
That is all. there are no other exceptions.
We will not argue the validity of what a letter looks like. Each Disney Artist has their own unique and distinctive style. Some will include looping letters with little hanging balls and points in their lettering. Other artists will write the wording smaller or larger than others. When we drop off our orders for Personalization, we have no control over what artists is working that day or that shift. In fact, sometimes our order is spanned out over multiple artists working over a week or more. We cannot guarantee cloning or perfect uniformity.
Please note: Disney Ornament Artists do all their artwork by hand.